SESB
SESB kini dalam Facebook dan Twitter
Oleh Fizah Yusof
Laman rangkaian sosial menjadi lebih berguna pada masa kini dan banyak syarikat dan agensi-agensi kerajaan memilih untuk menggunakan saluran komunikasi ini. Rangkaian sosial seperti Facebook, Twitter, LinkedIn dan lain-lain menjadi saluran bagi orang ramai berinteraksi, berkongsi dan berbincang maklumat.
Menyedari manfaat daripada rangkaian sosial ini, Sabah Electricity Sdn Bhd (SESB) juga melancarkan Facebook dan Twitter rasminya dan mereka melakukannya di Hotel Palace Kota Kinabalu, semalam.
Pengarah Urusan SESB, Ir. Abdul Razak Sallim berkata, saluran media yang baru ditambah itu akan membolehkan pelanggannya mendapatkan maklumat terkini mengenai status bekalan tenaga kerana berita akan dikemaskini dalam masa beberapa minit selepas menerima laporan daripada bahagian operasi.
"Kami mahu memberi pelanggan kami perkhidmatan yang terbaik. Kami mensasarkan untuk memberikan maklumat yang betul kepada pihak yang betul, pada masa yang tepat dan melalui saluran yang betul," katanya.
Ir. Abdul Razak berkata, SESB menyedari sepenuhnya potensi internet.
"Ia membuatkan kerja kita lebih cekap dan membolehkan kita untuk mencapai 488,000 pelanggan kita dengan lebih cepat dan membolehkan kami membuat strategi untuk menangani kebimbangan mereka. Kini, pelanggan boleh melaporkan kes kerosakan secara langsung melalui laman sosial," katanya.
Beliau juga berkata, melalui laman web, facebook dan twitter, pelanggan akan disediakan dengan maklumat yang boleh dipercayai mengenai perkembangan SESB, operasi, maklumat yang boleh membawa kepada peluang perniagaan. - Insight Sabah
Diterbitkan pada Februari 26, 2013
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